BUILT BY SEGMENTUM · COWORK COST GUIDE
How many Copilot Credits does email triage use?
Email triage is Cowork's cheapest common task - roughly 100 to 300 Copilot Credits per session, about £0.80 to £2.40. A session, not an email: one pass that summarises what's landed, flags what needs you, and drafts the routine replies.
What this task adds up to
One person, one task is easy. The monthly picture is what matters - put in how often this actually happens in your business.
Usage only - licences come on top, and every person needs one. Credit ranges are directional; run the task and check /cost in Cowork for your real figure. $0.01 per credit at roughly £1 = $1.27, ex-VAT. Last verified 13 July 2026.
What drives the cost
Volume and drafting drive the cost. A quiet inbox summarised is the floor; a heavy morning with a dozen replies drafted pushes toward the ceiling. Still small money either way - this is the task that shows how cheap light-tier work is.
The interesting maths is the habit. A daily morning triage - call it 20 working days a month - runs £16 to £47 a month. That's the price of starting every day with a sorted inbox instead of half an hour of wading. It's also the task most likely to spread across a whole team once one person starts, which is exactly when per-person spending caps earn their keep: twenty people with the habit is £320 to £950 a month, and that should be a decision, not a surprise.
Common questions
Is it charged per email?
No - per task. One triage session covers whatever's in the net: summaries, flags, and draft replies in a single run.
Do the drafted replies send automatically?
No - they wait for you. Cowork pauses for approval on actions like sending. The time saved is in the drafting, not the deciding.
Whole team wants this - what does that cost?
Multiply the habit: each daily-triage person adds roughly £16-£47 a month. Set per-person caps before rolling it out, and check usage after a month.
BEFORE YOU COMMIT
That's the cost. The harder question is whether it's the answer.
A new tool sitting on top of an estate that nobody fully understands usually adds cost, not clarity. So before you commit the budget, it's worth asking a simpler question: is Cowork actually your constraint, or is it something underneath it? We help established UK businesses get a clear view of what they're running - and whether the next bit of spend earns its place.
Pricing and defaults last verified
13 July 2026
against Microsoft's published documentation.
Figures use Microsoft list pricing ($0.01 per Copilot Credit, billed in US dollars) converted at roughly £1 = $1.27, ex-VAT. Usage defaults come from Microsoft's Cowork Frontier programme data. This is a budgeting aid, not a quote - confirm current pricing with Microsoft. This is an independent tool built by Segmentum and is not produced or endorsed by Microsoft. "Microsoft 365", "Copilot" and "Cowork" are trademarks of Microsoft, used for identification only.